Easy Pointly — Terms & Conditions

By installing or using Easy Pointly (the “App”), you (“Merchant”) agree to be bound by these Terms and Conditions. If you do not agree, please uninstall the App. These terms apply to all plans, including the Free plan.

Easy Pointly provides loyalty points, tiered rewards, referral program, and free shipping reward functionality for Shopify stores. Features available depend on the plan selected (Free, Basic, or Pro). We reserve the right to modify or discontinue features with reasonable notice.

Paid plans (Basic and Pro) are billed monthly through Shopify’s billing system. By approving a subscription, you authorise Shopify to charge your account on a recurring monthly basis.

• Charges begin after any applicable free trial period ends.
• The 30-day free trial for the Pro plan is available once per store.
• To cancel, visit Shopify Admin → Settings → Billing → App charges and select Easy Pointly.
• No refunds are provided for partial billing periods.

Easy Pointly’s plans are designed for merchants operating within typical Shopify store volumes. Our infrastructure is shared and sized to serve the majority of merchants fairly on each plan.

If your store generates order or customer volumes that are significantly above what is reasonably expected for your plan — for example, tens of thousands of orders per month or hundreds of thousands of loyalty members — and this usage materially impacts server performance or operating costs, we reserve the right to contact you to discuss a custom pricing arrangement.

In such cases, we will:

• Contact you by email with at least 14 days’ notice before any pricing change takes effect.
• Work with you to propose a fair custom plan that reflects your actual usage.
• Never suspend service without prior notice and a reasonable opportunity to respond.

If you anticipate high volumes, we encourage you to contact us proactively — we’re happy to discuss enterprise arrangements before any issues arise.

You agree not to use the App to:

• Artificially generate points, referrals, or discount codes through automated or fraudulent means.
• Circumvent plan restrictions or access features not included in your subscription.
• Resell or sublicense the App or its features to third parties.
• Violate any applicable laws or Shopify’s Platform Terms of Service.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. By using the App, you agree to our data practices as described therein.

To the maximum extent permitted by law, Easy Pointly shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App, including but not limited to lost profits, lost data, or business interruption.

Our total liability to you for any claim arising from use of the App shall not exceed the total fees paid by you in the three months preceding the claim.

We aim to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance, infrastructure updates, or circumstances beyond our control may result in temporary downtime. We will endeavour to provide advance notice of planned maintenance where possible.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the App after changes are posted constitutes acceptance of the updated Terms. For material changes, we will provide notice via the App or by email.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the App shall be resolved through good-faith negotiation in the first instance.

For questions about these Terms, billing enquiries, or to discuss enterprise pricing:
Easy Pointly
Email: easypointly@gmail.com